Posted: Saturday, May 6, 2017 10:36 AM
About UsWe are looking for friendly, professional individuals for a financial services campaign. No auto-dialer or outbound calls, all of the customer calls are incoming. No sales or collections required. This is not telemarketing, the CSR position is primarily assisting customers with their questions and their accounts. Sitel provides training, guidelines, and goals to ensure that you are truly successful.Why should you join our team? Sitel provides a true foundation for personal and professional growth. We also offer opportunities for advancement and generally fill leadership positions from within the company. We offer competitive pay packages and a fun and exciting work environment, and we would love to have you come and join our Sitel family.Most communication throughout the application and hiring process will be via email . Please enter a valid email address and check your email often throughout the process.Additionally, once you complete the employment application, you will immediately be prompted to take an assessment which will take 45 minutes -1 hour to complete. If you are unable to complete the application and assessment in one sitting, you will be able to access the assessment from a link in an email that will be sent to you. Please complete the assessment as soon as possible after submitting the application.Summary of Primary Job Responsibilities* Answer inbound calls within guidelines/goals established by the client and contact center management* Consistently achieve call quality score goals to meet client and customer satisfaction goals* Multi-task in several computer applications while holding a conversation with a customerEducationHigh School Diploma/GED Required.Experience Target* Customer service experience with a minimum of 6 months* Call center experience a major plus* Must have a stable work historyKnowledge/Skills/Abilities* Dependable, reliable and able to perform duties with minimal supervision* Ability to interact positively with customers, peers, and supervisors* Professional, articulate voice* Must be able to use multiple computer applications while communicating with customers* Open schedule availability* Ability to type a minimum of 35 WPMPay RateWe offer competitive wages!Other PerksEmployee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion OpportunitiesNearest Major Market: OcalaJob Segment: Customer Service Representative, Call Center Representative, Inside Sales, Telemarketing, Customer Service, SalesApply now >> Apply now Company Description: About Sitel Sitel collaborates with some of the best-known global brands to harness the industry transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world's leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel has 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Sitel is a Company of Acticall Sitel Group: Acticall Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Acticall Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry's explosive digital transformation and consistently deliver outstanding customer experiences.
• Location: Ocala
• Post ID: 15094308 ocala