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Posted: Thursday, May 4, 2017 10:35 PM

Description/Comment: Handles customer service inquiries and problems via the telephone recording consistent problem areas and may respond to e-mail inquiries. Customer service is the primary function, but may include minimal selling or promotion of products or services. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services. May assess needs and suggest/promote alternative products or services. Requires ability to navigate a computerized data entry system or other relevant applications. Reports To: Customer Service Supervisor or Manager. Certification: Related certifications preferred. Hours: 8:00 am 5:00 pm Education: 2 years Technical


• Location: Ocala

• Post ID: 15055203 ocala is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017