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Posted: Tuesday, August 29, 2017 4:49 AM

Summary of Primary Job Responsibilities:*Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.*Modifies and presents training programs for representatives/agents. *Tracks and analyzes training programs by examining agent performance. *Recommends changes to training programs. *Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes. *Participates in identifying program needs, obtaining technical data and scheduling programs. *Maintains training records. Education:Four-year college degree or equivalent directly related work experience. Experience Target:*At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.*Solid understanding of training processes and practices for adults. *Excellent product knowledge for a specific vertical market. Knowledge/Skills/Abilities:*Excellent listening and oral/written communication skills. *Strong facilitation, problem-solving, research and decision-making skills. *Solid understanding and use of computer basics (The Internet, e-mail, MS Office).*Organizational and time management skills. This is available for Internal Employees Only**


• Location: Ocala

• Post ID: 18339878 ocala is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017