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Posted: Tuesday, August 29, 2017 4:49 AM

Summary of Primary Job Responsibilities:*Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.*Modifies and presents training programs for representatives/agents. *Tracks and analyzes training programs by examining agent performance. *Recommends changes to training programs. *Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes. *Participates in identifying program needs, obtaining technical data and scheduling programs. *Maintains training records. Education:Four-year college degree or equivalent directly related work experience. Experience Target:*At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.*Solid understanding of training processes and practices for adults. *Excellent product knowledge for a specific vertical market. Knowledge/Skills/Abilities:*Excellent listening and oral/written communication skills. *Strong facilitation, problem-solving, research and decision-making skills. *Solid understanding and use of computer basics (The Internet, e-mail, MS Office).*Organizational and time management skills. This is available for Internal Employees Only**

Source: http://www.juju.com/jad/00000000byq1xo?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dcfef628176473eb4fd5aa221d038d5386d91c6dee9b6a0c86


• Location: Ocala

• Post ID: 18339878 ocala
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