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Posted: Saturday, May 6, 2017 11:22 AM

Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.As a Storefront Advocate4Me Representative, you'll compassionately deliver an exceptional experience to members between 20 to 25 callers per day and 15-20 walkins, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you. This position is full-time (40 hours / week) with our site Hours of Operation from 8:30 am to 5:00 pm Monday - Friday. We do require our employees to be flexible enough to work any shift, any day of the week during those hours. This position requires ACHA Level II Background checks (fingerprinting) by the State of Florida for all Clinicians that have face-to-face contact with members and will require renewal every five years.Primary Responsibilities:Serve as a resource or Subject Matter Expert (SME) for other team members or internal customersHandle escalated calls, resolving more complex customer issues in a one and done mannerAssist with member walkins at the store locationAnswer incoming phone calls from customers and identify the type of assistance the customer needs (ie benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsIntervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when neededAssist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficientOwn problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the memberResearch complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requestsMeet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendanceRequired Qualifications:High School Diploma or GED1+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, call center setting, or phone support roleExperience with computer and Windows PC applicationsExperience working with MedicareAbility to work shift during the hours of operation Monday through Friday, 8:30 am - 5:00 pm including the training period where lunches and breaks are scheduled, and work over-time and / or weekends as neededAll new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material Preferred Qualifications:Associate's Degree (or higher) in HealthcareSoft Skills:Ability to show compassion and be empatheticAbility to learn new and complex computer system applicationsAbility to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (ie profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or _expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, health care, office, phone support, training class, SME, Senior, SR

Source: http://www.juju.com/jad/000000007ms874?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc0ecfe5fafcc765715646dc8c7fa900ea1dc12d58de4f5a7c


• Location: Ocala

• Post ID: 15095988 ocala
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