Posted: Tuesday, September 12, 2017 4:32 PM
About Us 13;
We are looking for friendly, professional individuals for a financial services campaign. No auto:dialer or outbound calls, all of the customer calls are incoming. No sales or collections required. This is not telemarketing, the CSR position is primarily assisting customers with their questions and their accounts. Sitel provides training, guidelines, and goals to ensure that you are truly successful.
Why should you join our team?
Sitel provides a true foundation for personal and professional growth. We also offer opportunities for advancement and generally fill leadership positions from within the company. We offer competitive pay packages and a fun and exciting work environment, and we would love to have you come and join our Sitel family.
Most communication throughout the application and hiring process will be via
. Please enter a valid email address and check your email often throughout the process.
Additionally, once you complete the employment application, you will immediately be prompted to take an assessment which will take 45 minutes :1 hour to complete. If you are unable to complete the application and assessment in one sitting, you will be able to access the assessment from a link in an email that will be sent to you. Please complete the assessment as soon as possible after submitting the application.
Summary of Primary Job Responsibilities 13;
* Answer inbound calls within guidelines/goals established by the client and contact center management
* Consistently achieve call quality score goals to meet client and customer satisfaction goals
* Multi:task in several computer applications while holding a conversation with a customer
High School Diploma/GED Required.
Experience Target 13;
* Customer service experience with a minimum of 6 months
* Call center experience a major plus
* Must have a stable work history
* Dependable, reliable and able to perform duties with minimal supervision
* Ability to interact positively with customers, peers, and supervisors
* Professional, articulate voice
* Must be able to use multiple computer applications while communicating with customers
* Open schedule availability
* Ability to type a minimum of 25 WPM. You will be given a typing assessment at the interview.
Pay Rate 13;
We offer competitive wages
Employee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion Opportunities
• Location: Ocala
• Post ID: 18240018 ocala